For some time, I had been a trustworthy seller on Cardmarket, one among Europe’s most notable platforms for trading playing cards. I preserved an excellent standing — over four hundred optimistic evaluations, zero disputes, and constant, Experienced support. But just one unjustified dispute, taken care of by Cardmarket staff members members Silvia Parravano and Christian Tobehn, modified almost everything. on this page, I'll share my own experience, describe the structural flaws in Cardmarket's dispute course of action, and difficulty a stark warning to other sellers.
A thoroughly clean document constructed in excess of yrs
A confirmed vendor With one hundred% optimistic feed-back
Before the incident, I had been exactly the kind of seller each individual marketplace values. I detailed trading playing cards precisely, explained conditions transparently, and delivered immediately. I never obtained an individual complaint — only praise.
the value of Trust on Cardmarket
Reputation is every thing for sellers on Cardmarket. just one mistake — even one that isn’t your fault — can harm years of exertions. That’s what tends to make my story so alarming for Some others operating within the platform.
The Dispute That Shattered My Standing
customer Ordered the incorrect Card, Then Blamed Me
The difficulty began when a consumer purchased a card outlined exactly by title, established, and issue. on getting it, they falsely claimed I'd sent the “Erroneous Edition” — despite crystal clear listing proof showing I hadn’t.
evidence dismissed by assistance
I submitted screenshots in the listing, card Edition, and situation to prove my precision. But Cardmarket assistance, particularly Silvia Parravano, ignored the details. Instead of reviewing the listing or requesting clarification, she promptly sided with the buyer.
Silvia Parravano’s Mishandling in the Dispute
No honest Investigation
Silvia’s determination was unilateral. She didn’t accept my proof or ask for any counterevidence from the customer. She only blocked my account. No Listening to. No second impression. No attractiveness.
No Warning, No Communication
What made this even worse was the suddenness in the motion. I used to be locked away from my account right away. My appeals — requesting a review or escalation — were satisfied with automated responses or silence. Silvia Parravano exercised total authority without any accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing precisely the same Pattern
In adhere to-ups, my circumstance was also found by Christian Tobehn, One more member of Cardmarket's support staff. however, rather then reviewing the information objectively, he doubled down on Silvia’s judgment. Again, no clarification, no transparency, just automatic deflections and a permanent ban.
A Pattern of vendor Disregard
Are sincere Sellers becoming Silenced?
following this knowledge, I began looking into on the internet forums and Group threads. I swiftly learned I wasn’t by itself. Dozens of long-time sellers described related encounters — lots of involving Silvia Parravano.
A common concept? prospective buyers often win, even when Incorrect — and sellers are remaining voiceless.
How This Hurts your complete Market
though platforms ought to secure customers, ignoring evidence from trustworthy sellers causes a broken ecosystem. When trust is 1-sided, bad actors take advantage, being aware of they’ll be shielded by biased help agents.
the trouble: No Oversight, No attractiveness
Lack of Transparency in Cardmarket’s method
probably the most alarming situation is definitely the absence of the appeals course of action. as soon as team like Silvia or Christian make a choice, it’s closing. There’s no second evaluation, no accountability, and no way to restore entry to your account — Regardless how solid your proof is.
possibility of Abuse and Blackmail
In my case, I had been indirectly coerced into refunding a Fake claim — or reduce my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
economical and psychological effects
small business Loss right away
I invested a long time in setting up my seller profile. everything work was wiped out instantly, coupled with possible long run cash flow. My seller dashboard, buy historical past, and loyal purchaser base — all long gone.
Emotional Toll on a dependable Seller
This wasn’t just a company hit. it absolutely was demoralizing. To be treated similar to a fraud just after yrs of integrity was emotionally devastating. I adopted just about every rule, and even now received punished.
What Cardmarket have to Do to Regain rely on
System Reforms Are Urgently essential
If Cardmarket wants to keep good quality sellers and stop potential abuse, it must:
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✅ Introduce a transparent attraction method for blocked accounts
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✅ demand disputes to get reviewed by no less than two independent assistance agents
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✅ practice workers like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who post obvious, factual evidence
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✅ set up accountability metrics for employees decisions
devoid of these variations, straightforward sellers will continue on for being collateral hurt inside a procedure that blindly favors consumers.
closing views: Be cautious, remain Documented
If you're at present advertising on Cardmarket, don’t presume your perfect file will protect you. you happen to be often a single customer criticism — even a false just one — far from currently being silenced.
defend yourself by:
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Taking screenshots of every listing
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Archiving communication with consumers
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Backing up your account knowledge often
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getting ready for disputes — Even when you do very little Erroneous
summary:
My expertise with Silvia Parravano and Christian Tobehn should really serve as a serious warning to anybody using Cardmarket. I believed from the System. I performed by The principles. And that i even now bought taken out devoid of trigger.
If Cardmarket continues to ignore seller rights, a lot more dependable vendors will walk absent. And when that transpires, the System won’t just drop sellers — it’ll lose its reliability.
Has website a thing identical transpired for you? Share your encounter and help raise consciousness. Sellers are worthy of much better.