For a long time, I had been a trusted seller on Cardmarket, one of Europe’s most notable platforms for buying and selling cards. I maintained a wonderful status — around four hundred favourable evaluations, zero disputes, and dependable, Qualified assistance. But a person unjustified dispute, handled by Cardmarket staff associates Silvia Parravano and Christian Tobehn, adjusted everything. In this article, I will share my individual knowledge, demonstrate the structural flaws in Cardmarket's dispute method, and problem a stark warning to other sellers.
A thoroughly clean history developed more than many years
A confirmed vendor With a hundred% Positive suggestions
ahead of the incident, I used to be specifically the kind of vendor just about every marketplace values. I stated investing playing cards properly, described circumstances transparently, and delivered instantly. I never been given only one grievance — only praise.
the value of believe in on Cardmarket
status is almost everything for sellers on Cardmarket. 1 oversight — even one which isn’t your fault — can destruction several years of hard work. That’s what can make my story so alarming for Other folks running within the System.
The Dispute That Shattered My Standing
purchaser requested the Wrong Card, Then Blamed Me
The trouble started off whenever a buyer ordered a card mentioned precisely by name, established, and issue. on acquiring it, they falsely claimed I'd despatched the “Erroneous Edition” — Regardless of clear listing proof demonstrating I hadn’t.
evidence overlooked by guidance
I submitted screenshots of the listing, card version, and situation to establish my accuracy. But Cardmarket aid, exclusively Silvia Parravano, dismissed the details. Instead of reviewing the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling of your Dispute
No honest Investigation
Silvia’s final decision was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the client. She simply just blocked my account. No hearing. No 2nd opinion. No attraction.
No Warning, No Communication
What created this even worse was the suddenness of the action. I was locked away from my account right away. My appeals — asking for a review or escalation — were being fulfilled with automated responses or silence. Silvia Parravano exercised entire authority without accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the exact same Pattern
In follow-ups, my situation was also seen by Christian Tobehn, A further member of Cardmarket's help staff. regretably, instead of reviewing the click here information objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automated deflections plus a long lasting ban.
A Pattern of vendor Disregard
Are sincere Sellers remaining Silenced?
just after this expertise, I began researching on line forums and Neighborhood threads. I speedily discovered I wasn’t alone. Dozens of lengthy-time sellers documented related experiences — quite a few involving Silvia Parravano.
a typical theme? consumers generally acquire, even if Improper — and sellers are still left voiceless.
How This Hurts the whole Marketplace
when platforms need to secure purchasers, disregarding proof from truthful sellers results in a broken ecosystem. When belief is 1-sided, lousy actors take advantage, knowing they’ll be shielded by biased guidance agents.
The Problem: No Oversight, No charm
deficiency of Transparency in Cardmarket’s program
by far the most alarming issue would be the absence of the appeals method. as soon as staff like Silvia or Christian make a call, it’s closing. There’s no second assessment, no accountability, and no way to revive usage of your account — Irrespective of how powerful your proof is.
chance of Abuse and Blackmail
In my circumstance, I was indirectly coerced into refunding a Phony assert — or drop my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer service.
money and psychological implications
enterprise Loss right away
I invested decades in making my seller profile. everything energy was wiped out right away, in addition to likely upcoming earnings. My seller dashboard, order heritage, and faithful purchaser foundation — all long gone.
psychological Toll with a Trusted Seller
This wasn’t just a business strike. it had been demoralizing. to become taken care of just like a fraud just after years of integrity was emotionally devastating. I adopted every rule, and even now received punished.
What Cardmarket ought to Do to get back have confidence in
Platform Reforms Are Urgently necessary
If Cardmarket wishes to keep high-quality sellers and forestall long run abuse, it should:
-
✅ Introduce a transparent appeal method for blocked accounts
-
✅ need disputes for being reviewed by no less than two impartial guidance brokers
-
✅ coach staff like Silvia Parravano and Christian Tobehn in impartial investigation
-
✅ secure sellers who submit crystal clear, factual proof
-
✅ set up accountability metrics for employees choices
devoid of these variations, sincere sellers will keep on to get collateral injury inside of a process that blindly favors customers.
Final ideas: Be cautious, continue to be Documented
If you're currently selling on Cardmarket, don’t presume your perfect record will guard you. you happen to be always one purchaser criticism — even a Untrue just one — from currently being silenced.
secure on your own by:
-
using screenshots of every listing
-
Archiving interaction with consumers
-
Backing up your account info frequently
-
making ready for disputes — Even when you do very little wrong
summary:
My practical experience with Silvia Parravano and Christian Tobehn need to function a significant warning to any person utilizing Cardmarket. I believed within the platform. I performed by the rules. And that i however bought eradicated without having result in.
If Cardmarket proceeds to disregard vendor legal rights, extra trustworthy suppliers will stroll away. And when that occurs, the System gained’t just lose sellers — it’ll get rid of its reliability.
Has a little something related happened to you? Share your working experience and enable elevate consciousness. Sellers have earned improved.