For some time, I was a reliable seller on Cardmarket, considered one of Europe’s most popular platforms for trading cards. I taken care of an ideal status — in excess of four hundred constructive opinions, zero disputes, and steady, Expert support. But a person unjustified dispute, handled by Cardmarket staff associates Silvia Parravano and Christian Tobehn, modified all the things. in the following paragraphs, I'll share my individual working experience, reveal the structural flaws in Cardmarket's dispute course of action, and situation a stark warning to other sellers.
A Clean history created in excess of a long time
A Proven Seller With 100% constructive responses
prior to the incident, I had been exactly the sort of vendor each individual marketplace values. I outlined trading cards precisely, described circumstances transparently, and transported promptly. I by no means been given a single criticism — only praise.
the significance of belief on Cardmarket
Reputation is everything for sellers on Cardmarket. one particular slip-up — even one that isn’t your fault — can harm a long time of effort. That’s what makes my story so alarming for Some others working about the System.
The Dispute That Shattered My Standing
consumer Ordered the Wrong Card, Then Blamed Me
The trouble begun each time a buyer ordered a card shown exactly by identify, set, and situation. Upon receiving it, they falsely claimed I'd despatched the “Erroneous Edition” — Even with distinct listing proof exhibiting I hadn’t.
evidence overlooked by assist
I submitted screenshots of your listing, card Edition, and condition to verify my accuracy. But Cardmarket assistance, exclusively Silvia Parravano, overlooked the facts. in place of examining the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling in the Dispute
No reasonable Investigation
Silvia’s choice was unilateral. She didn’t acknowledge my proof or request any counterevidence from the customer. She merely blocked my account. No hearing. No next feeling. No appeal.
No Warning, No conversation
What built this even worse was the suddenness from the action. I used to be locked away from my account right away. My appeals — requesting a review or escalation — have been met with automatic responses or silence. Silvia Parravano exercised finish authority without any accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing a similar Pattern
In adhere to-ups, my scenario was also seen by Christian Tobehn, Yet another member of Cardmarket's support crew. sad to say, as opposed to reviewing the information objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automated deflections plus a permanent ban.
A sample of Seller Disregard
Are Honest Sellers currently being Silenced?
immediately after this knowledge, I began investigating online community forums and Group threads. I speedily uncovered I wasn’t by itself. Dozens of lengthy-time sellers described equivalent ordeals — lots of involving Silvia Parravano.
a standard concept? customers always earn, even though Completely wrong — and sellers are remaining voiceless.
How This Hurts the whole Marketplace
when platforms should really safeguard purchasers, disregarding evidence from trustworthy sellers causes a broken ecosystem. When rely on is a single-sided, poor actors take advantage, knowing they’ll be shielded by biased guidance brokers.
the trouble: No Oversight, No charm
insufficient Transparency in Cardmarket’s program
by far the most alarming difficulty could be the absence of the appeals process. as soon as staff members like Silvia or Christian make a decision, it’s last. There’s no next critique, no accountability, and no way to revive entry to your account — Regardless how potent your evidence is.
hazard of Abuse and Blackmail
In my situation, I used to be indirectly coerced into refunding a Untrue assert — or drop my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer care.
money and Emotional penalties
business enterprise decline Overnight
I invested decades in constructing my seller profile. everything hard work was worn out instantaneously, together with likely upcoming income. My seller dashboard, purchase record, and faithful shopper foundation — all absent.
Emotional Toll over a dependable Seller
This wasn’t just a company hit. It was demoralizing. to get addressed similar to a fraud right after yrs of integrity was emotionally devastating. I followed every rule, and even now received punished.
What Cardmarket should Do to Regain have faith in
Platform Reforms Are Urgently wanted
If Cardmarket hopes to keep top quality sellers and forestall future abuse, it will have to:
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✅ Introduce a clear enchantment procedure for blocked accounts
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✅ involve disputes to become reviewed by not less than two independent guidance agents
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✅ Train personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who post obvious, factual proof
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✅ Establish accountability metrics for staff selections
devoid of these improvements, sincere sellers will carry on for being collateral harm inside a method that blindly favors prospective buyers.
remaining views: Be Wary, remain Documented
in case you are currently marketing on Cardmarket, don’t assume your perfect record will shield you. you are always here one particular purchaser grievance — even a Wrong just one — away from getting silenced.
guard on your own by:
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Taking screenshots of each listing
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Archiving interaction with prospective buyers
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Backing up your account details regularly
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planning for disputes — even if you do absolutely nothing Mistaken
summary:
My knowledge with Silvia Parravano and Christian Tobehn should serve as a significant warning to anybody employing Cardmarket. I considered within the System. I performed by The principles. And I even now received taken off without the need of result in.
If Cardmarket proceeds to disregard vendor legal rights, more trustworthy suppliers will stroll absent. And when that transpires, the System received’t just lose sellers — it’ll shed its credibility.
Has some thing related happened to you? Share your expertise and assist increase awareness. Sellers are entitled to superior.