For several years, I was a dependable seller on Cardmarket, amongst Europe’s most notable platforms for buying and selling playing cards. I taken care of a wonderful track record — about 400 positive evaluations, zero disputes, and dependable, Qualified services. But one particular unjustified dispute, managed by Cardmarket staff customers Silvia Parravano and Christian Tobehn, transformed every little thing. in this post, I will share my particular knowledge, explain the structural flaws in Cardmarket's dispute procedure, and concern a stark warning to other sellers.
A clean up Record crafted in excess of decades
A Proven Seller With 100% Positive comments
ahead of the incident, I used to be accurately the sort of seller every marketplace values. I outlined trading cards precisely, described circumstances transparently, and shipped promptly. I under no circumstances been given an individual criticism — only praise.
the necessity of have faith in on Cardmarket
status is anything for sellers on Cardmarket. a single blunder — even one that isn’t your fault — can problems years of labor. That’s what tends to make my story so alarming for Other individuals operating around the System.
The Dispute That Shattered My Standing
purchaser requested the Wrong Card, Then Blamed Me
The difficulty began when a consumer ordered a card mentioned exactly by title, set, and issue. Upon obtaining it, they falsely claimed I'd sent the “Completely wrong Edition” — In spite of apparent listing proof displaying I hadn’t.
Proof overlooked by guidance
I submitted screenshots on the listing, card Model, and condition to establish my accuracy. But Cardmarket assistance, particularly Silvia Parravano, overlooked the information. in lieu of reviewing the listing or requesting clarification, she promptly sided with the client.
Silvia Parravano’s Mishandling in the Dispute
No truthful Investigation
Silvia’s selection was unilateral. She didn’t accept my proof or ask for any counterevidence from the client. She only blocked my account. No hearing. No second feeling. No enchantment.
No Warning, No Communication
What made this worse was the suddenness with the motion. I had been locked outside of my account overnight. My appeals — requesting a review or escalation — were fulfilled with automated responses or silence. Silvia Parravano exercised total authority with no accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing exactly the same sample
In observe-ups, my situation was also observed by Christian Tobehn, One more member of Cardmarket's help group. Unfortunately, in lieu of reviewing the information objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections in addition to a long-lasting ban.
A Pattern of vendor Disregard
Are truthful Sellers staying Silenced?
immediately after this working experience, I began looking into on the internet boards and community threads. I speedily discovered I wasn’t alone. Dozens of long-time sellers claimed related activities — lots of involving Silvia Parravano.
a typical theme? prospective buyers often acquire, even if Improper — and sellers are still left voiceless.
How This Hurts your entire Marketplace
even though platforms must safeguard consumers, disregarding proof from genuine sellers causes a broken ecosystem. When have faith in is just one-sided, negative actors make the most, being aware of they’ll be shielded by biased aid agents.
the condition: No Oversight, No enchantment
insufficient Transparency in Cardmarket’s procedure
by far the most alarming situation could be the absence of an appeals procedure. the moment staff members like Silvia or Christian make a choice, it’s last. There’s no next review, no accountability, and no way to restore entry to your account — Regardless how powerful your evidence is.
Risk of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a Untrue assert — or shed my account totally. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
economic and Emotional outcomes
organization reduction right away
I invested yrs in developing my seller profile. everything work was worn out right away, in addition to opportunity potential cash flow. My seller dashboard, purchase history, and loyal shopper base — all absent.
psychological Toll over a Trusted Seller
This wasn’t just a business hit. it had been demoralizing. to generally be treated similar to a fraud just after a long time of integrity was emotionally devastating. I followed just about every rule, and still obtained punished.
What Cardmarket will have to Do to Regain belief
System Reforms Are Urgently essential
If Cardmarket more info hopes to retain quality sellers and forestall future abuse, it have to:
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✅ Introduce a transparent charm system for blocked accounts
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✅ need disputes to become reviewed by a minimum of two impartial assist agents
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✅ coach employees like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ defend sellers who post apparent, factual evidence
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✅ Establish accountability metrics for staff conclusions
with out these modifications, truthful sellers will go on to be collateral problems in the process that blindly favors consumers.
remaining Thoughts: Be cautious, continue to be Documented
If you're at this time promoting on Cardmarket, don’t assume your ideal record will shield you. You're always 1 customer criticism — even a Untrue just one — from staying silenced.
defend yourself by:
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having screenshots of each listing
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Archiving communication with consumers
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Backing up your account information consistently
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making ready for disputes — even if you do almost nothing Mistaken
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn must serve as a significant warning to any person working with Cardmarket. I believed while in the System. I performed by the rules. And I nevertheless got taken out without having trigger.
If Cardmarket carries on to ignore seller legal rights, much more dependable suppliers will walk absent. And when that comes about, the System gained’t just drop sellers — it’ll lose its reliability.
Has some thing related occurred for you? Share your knowledge and support raise recognition. Sellers are worthy of far better.