For a long time, I had been a reliable vendor on Cardmarket, one of Europe’s most notable platforms for investing playing cards. I preserved a wonderful popularity — more than 400 beneficial assessments, zero disputes, and dependable, Experienced support. But just one unjustified dispute, taken care of by Cardmarket personnel customers Silvia Parravano and Christian Tobehn, adjusted every thing. in the following paragraphs, I will share my personal expertise, describe the structural flaws in Cardmarket's dispute procedure, and situation a stark warning to other sellers.
A clean up report developed about a long time
A demonstrated vendor With a hundred% Positive responses
prior to the incident, I used to be accurately the kind of vendor each marketplace values. I outlined buying and selling playing cards properly, explained disorders transparently, and delivered immediately. I hardly ever acquired only one complaint — only praise.
the necessity of believe in on Cardmarket
Reputation is almost everything for sellers on Cardmarket. just one miscalculation — even one that isn’t your fault — can problems several years of labor. That’s what makes my Tale so alarming for Other folks functioning within the platform.
The Dispute That Shattered My Standing
customer purchased the Wrong Card, Then Blamed Me
The difficulty began every time a consumer requested a card detailed precisely by identify, established, and issue. Upon acquiring it, they falsely claimed I had sent the “Improper Edition” — Inspite of very clear listing evidence showing I hadn’t.
Proof disregarded by Support
I submitted screenshots with the listing, card version, and ailment to establish my precision. But Cardmarket support, exclusively Silvia Parravano, ignored the info. in place of reviewing the listing or requesting clarification, she instantly sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No good Investigation
Silvia’s choice was unilateral. She didn’t accept my evidence or ask for any counterevidence from the customer. She basically blocked my account. No Listening to. No next viewpoint. No appeal.
No Warning, No conversation
What created this worse was the suddenness in the motion. I had been locked away from my account overnight. My appeals — requesting an assessment or escalation — were being satisfied with automated responses or silence. Silvia Parravano exercised finish authority without having accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing exactly the same sample
In abide by-ups, my situation was also found by Christian Tobehn, An additional member of Cardmarket's assistance team. sadly, as opposed to reviewing the points objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automated deflections and a everlasting ban.
A sample of vendor Disregard
Are truthful Sellers staying Silenced?
After this encounter, I started studying online community forums and community threads. I swiftly learned I wasn’t alone. Dozens of prolonged-time sellers described similar experiences — a lot of involving Silvia Parravano.
a typical concept? consumers generally gain, even though Improper — and sellers are still left voiceless.
How This Hurts the whole Market
when platforms need to defend buyers, ignoring evidence from sincere sellers results in a damaged ecosystem. When believe in is one-sided, terrible actors take advantage, recognizing they’ll be shielded by biased aid brokers.
the situation: No Oversight, No charm
not enough Transparency in Cardmarket’s procedure
quite possibly the most alarming challenge may be the absence of the appeals course of action. when workers like Silvia or Christian make a call, it’s ultimate. There’s no second critique, no accountability, and no way to restore usage of your account — It doesn't matter how potent your evidence is.
possibility of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a false assert — or reduce my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
monetary and psychological implications
small business Loss Overnight
I invested many years in constructing my vendor profile. all of that hard work was worn out promptly, together with opportunity foreseeable future profits. My seller dashboard, buy historical past, and faithful customer base — all long gone.
Emotional Toll with a trustworthy vendor
This wasn’t just a company here strike. it absolutely was demoralizing. To be taken care of just like a fraud just after yrs of integrity was emotionally devastating. I followed every rule, and however received punished.
What Cardmarket will have to Do to Regain Trust
System Reforms Are Urgently required
If Cardmarket would like to keep high quality sellers and stop upcoming abuse, it have to:
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✅ Introduce a clear attraction course of action for blocked accounts
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✅ have to have disputes to get reviewed by at the very least two impartial assistance agents
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✅ prepare workers like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who post crystal clear, factual proof
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✅ create accountability metrics for employees choices
devoid of these alterations, truthful sellers will go on to become collateral destruction in a program that blindly favors buyers.
ultimate feelings: Be Wary, Stay Documented
in case you are at the moment offering on Cardmarket, don’t believe your great document will guard you. You're often just one purchaser criticism — even a Bogus one particular — far from staying silenced.
safeguard oneself by:
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having screenshots of each listing
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Archiving interaction with customers
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Backing up your account knowledge on a regular basis
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making ready for disputes — even if you do very little Erroneous
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn need to function a serious warning to any one making use of Cardmarket. I thought while in the platform. I played by the rules. And I still bought removed without the need of bring about.
If Cardmarket proceeds to disregard vendor legal rights, much more reputable suppliers will stroll absent. And when that comes about, the platform gained’t just eliminate sellers — it’ll shed its trustworthiness.
Has something related took place for you? Share your knowledge and support raise consciousness. Sellers are worthy of superior.