For some time, I was a trusted seller on Cardmarket, one among Europe’s most well known platforms for trading cards. I preserved a great reputation — over four hundred good evaluations, zero disputes, and consistent, Qualified support. But 1 unjustified dispute, dealt with by Cardmarket staff users Silvia Parravano and Christian Tobehn, changed almost everything. on this page, I'll share my personalized practical experience, explain the structural flaws in Cardmarket's dispute procedure, and challenge a stark warning to other sellers.
A cleanse history developed around several years
A demonstrated Seller With a hundred% optimistic responses
ahead of the incident, I used to be specifically the sort of vendor every single marketplace values. I detailed buying and selling playing cards properly, explained ailments transparently, and transported promptly. I hardly ever been given only one criticism — only praise.
The Importance of have faith in on Cardmarket
track record is everything for sellers on Cardmarket. a person slip-up — even one which isn’t your fault — can damage decades of labor. That’s what will make my story so alarming for Many others running over the platform.
The Dispute That Shattered My Standing
consumer purchased the Wrong Card, Then Blamed Me
The trouble began when a consumer requested a card detailed precisely by name, set, and ailment. Upon obtaining it, they falsely claimed I had sent the “Mistaken Variation” — Even with obvious listing proof showing I hadn’t.
evidence Ignored by guidance
I submitted screenshots in the listing, card Model, and ailment to demonstrate my accuracy. But Cardmarket help, specially Silvia Parravano, overlooked the specifics. as opposed to reviewing the listing or requesting clarification, she straight away sided with the buyer.
Silvia Parravano’s Mishandling in the Dispute
No good Investigation
Silvia’s decision was unilateral. She didn’t admit my evidence or ask for any counterevidence from the customer. She basically blocked my account. No Listening to. No second viewpoint. No attraction.
No Warning, No conversation
What produced this even worse was the suddenness of the action. I used to be locked out of my account right away. My appeals — requesting an evaluation or escalation — were being met with automated responses or silence. Silvia Parravano exercised full authority without accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing a similar Pattern
In follow-ups, my circumstance was also noticed by Christian Tobehn, another member of Cardmarket's assist group. sad to say, rather then examining the details objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections along with a lasting ban.
A sample of vendor Disregard
Are straightforward Sellers getting Silenced?
soon after this experience, I began looking into on line boards and Neighborhood threads. I swiftly found out I wasn’t by itself. Dozens of lengthy-time sellers described very similar activities — a lot of involving Silvia Parravano.
a standard concept? consumers normally win, even if wrong — and sellers are left voiceless.
How This Hurts the Entire Market
even though platforms really should guard prospective buyers, disregarding evidence from trustworthy sellers results in a broken ecosystem. When believe in is one particular-sided, bad actors make the most, realizing they’ll be shielded by biased assistance brokers.
the situation: No Oversight, No charm
insufficient Transparency in Cardmarket’s procedure
quite possibly the most alarming challenge will be the absence of an appeals method. at the time here workers like Silvia or Christian make a decision, it’s ultimate. There’s no 2nd overview, no accountability, and no way to revive use of your account — no matter how powerful your proof is.
Risk of Abuse and Blackmail
In my case, I had been indirectly coerced into refunding a Wrong claim — or eliminate my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
economical and Emotional effects
Business Loss right away
I invested yrs in constructing my seller profile. All that energy was worn out quickly, together with probable future earnings. My seller dashboard, get historical past, and faithful client foundation — all long gone.
Emotional Toll on the Trusted Seller
This wasn’t just a business hit. It was demoralizing. for being taken care of just like a fraud right after several years of integrity was emotionally devastating. I followed each and every rule, and nevertheless got punished.
What Cardmarket need to Do to Regain believe in
Platform Reforms Are Urgently wanted
If Cardmarket wants to keep high-quality sellers and stop upcoming abuse, it need to:
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✅ Introduce a clear enchantment course of action for blocked accounts
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✅ involve disputes to generally be reviewed by no less than two unbiased assistance brokers
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✅ practice employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who submit very clear, factual proof
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✅ set up accountability metrics for workers conclusions
Without these variations, sincere sellers will keep on to get collateral damage in the procedure that blindly favors prospective buyers.
closing views: Be cautious, keep Documented
should you be now marketing on Cardmarket, don’t suppose your perfect file will secure you. you happen to be normally one customer criticism — even a Wrong a person — clear of staying silenced.
guard oneself by:
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using screenshots of each listing
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Archiving communication with prospective buyers
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Backing up your account facts regularly
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Preparing for disputes — Even though you do almost nothing wrong
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn should function a serious warning to any one applying Cardmarket. I believed inside the platform. I performed by The foundations. And I even now acquired removed devoid of induce.
If Cardmarket proceeds to ignore seller legal rights, extra honest distributors will wander absent. And when that comes about, the platform gained’t just drop sellers — it’ll shed its believability.
Has a thing similar happened to you personally? Share your experience and enable increase consciousness. Sellers deserve greater.