For several years, I had been a reliable seller on Cardmarket, among Europe’s most popular platforms for trading playing cards. I preserved a great name — in excess of four hundred positive evaluations, zero disputes, and consistent, Specialist service. But a person unjustified dispute, handled by Cardmarket team associates Silvia Parravano and Christian Tobehn, adjusted everything. in this post, I'll share my private practical experience, clarify the structural flaws in Cardmarket's dispute process, and difficulty a stark warning to other sellers.
A clear report created in excess of decades
A Proven vendor With 100% favourable opinions
Before the incident, I used to be specifically the sort of seller just about every Market values. I listed buying and selling playing cards properly, described problems transparently, and shipped immediately. I under no circumstances received a single criticism — only praise.
the significance of rely on on Cardmarket
standing is all the things for sellers on Cardmarket. just one mistake — even one that isn’t your fault — can damage several years of exertions. That’s what would make my story so alarming for Other individuals functioning about the platform.
The Dispute That Shattered My Standing
customer purchased the incorrect Card, Then Blamed Me
The difficulty started off each time a purchaser purchased a card mentioned precisely by identify, established, and condition. on acquiring it, they falsely claimed I'd despatched the “Incorrect Model” — Irrespective of very clear listing evidence displaying I hadn’t.
Proof overlooked by help
I submitted screenshots in the listing, card version, and problem to prove my accuracy. But Cardmarket assist, specially Silvia Parravano, disregarded the facts. rather than examining the listing or requesting clarification, she quickly sided with the customer.
Silvia Parravano’s Mishandling with the Dispute
No truthful Investigation
Silvia’s conclusion was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the buyer. She merely blocked my account. No hearing. No second opinion. No enchantment.
No Warning, No conversation
What created this worse was the suddenness from the motion. I was locked outside of my account overnight. My appeals — requesting an assessment or escalation — were met with automatic responses or silence. Silvia Parravano exercised finish authority without having accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the Same Pattern
In adhere to-ups, my circumstance was also found by Christian Tobehn, An additional member of Cardmarket's guidance group. however, as an alternative to examining the information objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automatic deflections in addition to a long-lasting ban.
A sample of Seller Disregard
Are sincere Sellers getting Silenced?
right after this expertise, I began studying on the net discussion boards and Neighborhood threads. I speedily found I wasn’t by itself. Dozens read more of lengthy-time sellers noted equivalent encounters — lots of involving Silvia Parravano.
a standard concept? prospective buyers always acquire, even though Completely wrong — and sellers are remaining voiceless.
How This Hurts your entire Marketplace
although platforms ought to defend buyers, disregarding proof from honest sellers contributes to a broken ecosystem. When believe in is one-sided, undesirable actors take advantage, figuring out they’ll be shielded by biased guidance agents.
the condition: No Oversight, No charm
insufficient Transparency in Cardmarket’s method
one of the most alarming situation is the absence of the appeals procedure. after workers like Silvia or Christian make a call, it’s final. There’s no next overview, no accountability, and no way to revive use of your account — Regardless of how sturdy your proof is.
Risk of Abuse and Blackmail
In my situation, I used to be indirectly coerced into refunding a Phony assert — or lose my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer service.
economical and psychological penalties
Business Loss right away
I invested many years in constructing my vendor profile. everything effort and hard work was wiped out right away, along with possible long run cash flow. My seller dashboard, order heritage, and faithful consumer foundation — all long gone.
psychological Toll with a Trusted vendor
This wasn’t just a company strike. it absolutely was demoralizing. to generally be handled like a fraud just after yrs of integrity was emotionally devastating. I followed each and every rule, and still got punished.
What Cardmarket will have to Do to get back Trust
System Reforms Are Urgently Needed
If Cardmarket hopes to retain top quality sellers and stop long term abuse, it will have to:
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✅ Introduce a transparent appeal approach for blocked accounts
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✅ Require disputes for being reviewed by no less than two unbiased guidance brokers
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✅ Train personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ defend sellers who post crystal clear, factual evidence
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✅ Establish accountability metrics for staff decisions
with out these changes, straightforward sellers will continue on to generally be collateral hurt inside a system that blindly favors purchasers.
closing views: Be cautious, remain Documented
for anyone who is currently selling on Cardmarket, don’t believe your ideal document will protect you. you happen to be generally a person buyer criticism — even a Phony one particular — clear of getting silenced.
safeguard on your own by:
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getting screenshots of each listing
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Archiving communication with prospective buyers
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Backing up your account facts on a regular basis
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getting ready for disputes — even if you do nothing Improper
Conclusion:
My experience with Silvia Parravano and Christian Tobehn should really function a significant warning to anyone utilizing Cardmarket. I considered while in the platform. I played by The principles. And that i continue to acquired eradicated without having trigger.
If Cardmarket proceeds to disregard seller rights, extra trusted vendors will walk away. And when that comes about, the platform won’t just drop sellers — it’ll lose its credibility.
Has anything equivalent took place to you? Share your knowledge and assistance increase recognition. Sellers are worthy of better.