For a long time, I had been a dependable seller on Cardmarket, amongst Europe’s most well known platforms for trading playing cards. I taken care of an ideal name — over four hundred beneficial critiques, zero disputes, and constant, professional assistance. But 1 unjustified dispute, taken care of by Cardmarket staff members associates Silvia Parravano and Christian Tobehn, modified all the things. in the following paragraphs, I'll share my individual encounter, clarify the structural flaws in Cardmarket's dispute course of action, and difficulty a stark warning to other sellers.
A clean up document Built more than yrs
A established Seller With 100% favourable suggestions
prior to the incident, I had been accurately the type of seller just about every marketplace values. I mentioned investing playing cards correctly, described disorders transparently, and delivered promptly. I never ever received just one grievance — only praise.
the value of believe in on Cardmarket
Reputation is all the things for sellers on Cardmarket. One miscalculation — even one which isn’t your fault — can harm years of hard work. That’s what tends to make my story so alarming for Some others operating about the System.
The Dispute That Shattered My Standing
customer requested the Wrong Card, Then Blamed Me
The trouble started off every time a buyer purchased a card listed precisely by title, established, and problem. on receiving it, they falsely claimed I'd despatched the “Incorrect Model” — Regardless of distinct listing proof showing I hadn’t.
Proof overlooked by guidance
I submitted screenshots in check here the listing, card version, and ailment to establish my precision. But Cardmarket assist, especially Silvia Parravano, ignored the info. in lieu of reviewing the listing or requesting clarification, she quickly sided with the client.
Silvia Parravano’s Mishandling of the Dispute
No honest Investigation
Silvia’s choice was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the client. She just blocked my account. No Listening to. No 2nd belief. No appeal.
No Warning, No interaction
What produced this even worse was the suddenness of the action. I was locked away from my account overnight. My appeals — asking for an evaluation or escalation — had been satisfied with automated responses or silence. Silvia Parravano exercised complete authority with no accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing precisely the same Pattern
In abide by-ups, my case was also found by Christian Tobehn, Yet another member of Cardmarket's assist staff. sadly, as an alternative to examining the info objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automated deflections along with a permanent ban.
A Pattern of vendor Disregard
Are sincere Sellers Being Silenced?
soon after this encounter, I started investigating online discussion boards and Group threads. I quickly uncovered I wasn’t alone. Dozens of extended-time sellers noted equivalent activities — a lot of involving Silvia Parravano.
a typical topic? Buyers usually acquire, regardless if Mistaken — and sellers are left voiceless.
How This Hurts all the Market
even though platforms really should secure customers, disregarding proof from honest sellers leads to a broken ecosystem. When have confidence in is a person-sided, negative actors make the most, recognizing they’ll be shielded by biased aid brokers.
the condition: No Oversight, No Appeal
deficiency of Transparency in Cardmarket’s program
The most alarming challenge could be the absence of the appeals system. after team like Silvia or Christian make a choice, it’s remaining. There’s no second critique, no accountability, and no way to restore access to your account — no matter how potent your evidence is.
chance of Abuse and Blackmail
In my case, I had been indirectly coerced into refunding a Bogus assert — or lose my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer support.
fiscal and Emotional Consequences
company decline Overnight
I invested yrs in constructing my vendor profile. everything effort and hard work was worn out instantaneously, together with possible potential money. My vendor dashboard, order record, and faithful consumer foundation — all absent.
Emotional Toll on the reliable vendor
This wasn’t just a business strike. it had been demoralizing. to generally be handled just like a fraud immediately after yrs of integrity was emotionally devastating. I adopted every single rule, and nevertheless bought punished.
What Cardmarket have to Do to get back have faith in
Platform Reforms Are Urgently wanted
If Cardmarket wishes to keep good quality sellers and prevent future abuse, it will have to:
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✅ Introduce a clear attractiveness approach for blocked accounts
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✅ involve disputes for being reviewed by not less than two unbiased guidance agents
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✅ coach staff like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ guard sellers who post crystal clear, factual proof
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✅ set up accountability metrics for staff choices
with out these adjustments, sincere sellers will proceed to get collateral harm in a very method that blindly favors potential buyers.
closing ideas: Be cautious, keep Documented
should you be at present advertising on Cardmarket, don’t presume your perfect history will protect you. you are constantly 1 consumer grievance — even a Untrue just one — far from being silenced.
defend yourself by:
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Taking screenshots of each listing
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Archiving conversation with prospective buyers
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Backing up your account details on a regular basis
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making ready for disputes — Even though you do absolutely nothing Completely wrong
Conclusion:
My experience with Silvia Parravano and Christian Tobehn should really function a serious warning to any person working with Cardmarket. I thought within the System. I played by The foundations. And I nonetheless bought taken off without having result in.
If Cardmarket carries on to ignore seller legal rights, more dependable vendors will stroll away. And when that comes about, the System gained’t just reduce sellers — it’ll reduce its believability.
Has a little something very similar happened to you? Share your knowledge and assistance increase consciousness. Sellers are entitled to improved.