For several years, I had been a trustworthy vendor on Cardmarket, certainly one of Europe’s most notable platforms for buying and selling cards. I managed an ideal popularity — over four hundred good testimonials, zero disputes, and consistent, professional service. But just one unjustified dispute, handled by Cardmarket staff members associates Silvia Parravano and Christian Tobehn, improved every thing. in this post, I'll share my personalized knowledge, demonstrate the structural flaws in Cardmarket's dispute procedure, and problem a stark warning to other sellers.
A clean up Record constructed in excess of a long time
A Proven vendor With one hundred% constructive opinions
prior to the incident, I had been exactly the kind of vendor each Market values. I detailed investing playing cards precisely, described problems transparently, and shipped instantly. I hardly ever obtained one grievance — only praise.
the value of rely on on Cardmarket
track record is everything for sellers on Cardmarket. a single mistake — even one that isn’t your fault — can injury decades of exertions. That’s what can make my story so alarming for Many others functioning about the System.
The Dispute That Shattered My Standing
Buyer purchased the Wrong Card, Then Blamed Me
The difficulty began any time a buyer ordered a card listed precisely by identify, set, and situation. Upon receiving it, they falsely claimed I had sent the “wrong Variation” — Inspite of crystal clear listing evidence displaying I hadn’t.
evidence overlooked by guidance
I submitted screenshots in the listing, card Model, and condition to demonstrate my accuracy. But Cardmarket aid, particularly Silvia Parravano, dismissed the information. in lieu of reviewing the listing or requesting clarification, she promptly sided with the client.
Silvia Parravano’s Mishandling from the Dispute
No truthful Investigation
Silvia’s decision was unilateral. She didn’t admit my evidence or request any counterevidence from the buyer. She simply just blocked my account. No hearing. No 2nd belief. No enchantment.
No Warning, No Communication
What built this even worse was the suddenness of your motion. I was locked away from my account right away. My appeals — asking for a review or escalation — were being met with automatic responses or silence. Silvia Parravano exercised entire authority with no accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing a similar Pattern
In follow-ups, my circumstance was also viewed by Christian Tobehn, An additional member of Cardmarket's assistance team. sadly, as opposed to reviewing the facts objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automated deflections along with a lasting ban.
A sample of Seller Disregard
Are truthful Sellers staying Silenced?
After this encounter, I began exploring on the internet message boards and community threads. I immediately identified I wasn’t by yourself. Dozens of long-time sellers noted similar ordeals — numerous involving Silvia Parravano.
a typical theme? consumers generally earn, regardless if Incorrect — and sellers are left voiceless.
How This Hurts the Entire Market
although platforms should shield potential buyers, disregarding proof from straightforward sellers contributes to a damaged ecosystem. When trust is a person-sided, poor actors take advantage, recognizing they’ll be shielded by biased support brokers.
The Problem: No Oversight, No enchantment
Lack of Transparency in Cardmarket’s procedure
probably the most alarming issue would be the absence of the appeals system. Once team like Silvia or Christian make a decision, it’s last. There’s no next evaluate, no accountability, and no way to revive usage of your account — Regardless how potent your evidence is.
danger of Abuse and Blackmail
In my situation, I was indirectly coerced into refunding a false read more declare — or reduce my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
Financial and Emotional implications
Business decline right away
I invested yrs in developing my seller profile. everything effort was worn out quickly, along with likely long term cash flow. My seller dashboard, buy heritage, and faithful shopper foundation — all gone.
psychological Toll on a dependable Seller
This wasn’t just a business strike. it had been demoralizing. for being dealt with similar to a fraud soon after yrs of integrity was emotionally devastating. I followed each and every rule, and even now got punished.
What Cardmarket will have to Do to Regain Trust
Platform Reforms Are Urgently wanted
If Cardmarket would like to retain high quality sellers and stop future abuse, it will have to:
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✅ Introduce a transparent charm procedure for blocked accounts
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✅ need disputes being reviewed by at the least two impartial assist brokers
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✅ teach employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who post apparent, factual evidence
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✅ Establish accountability metrics for staff conclusions
without having these changes, straightforward sellers will continue on to generally be collateral injury inside a method that blindly favors customers.
remaining feelings: Be cautious, keep Documented
if you are at present marketing on Cardmarket, don’t presume your great document will shield you. you happen to be often one particular purchaser grievance — even a false a single — clear of staying silenced.
safeguard yourself by:
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Taking screenshots of each listing
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Archiving conversation with prospective buyers
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Backing up your account knowledge on a regular basis
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Preparing for disputes — Even when you do practically nothing Mistaken
Conclusion:
My knowledge with Silvia Parravano and Christian Tobehn need to serve as a serious warning to anybody utilizing Cardmarket. I thought during the System. I performed by the rules. And I nevertheless acquired taken off with out lead to.
If Cardmarket continues to ignore seller rights, additional dependable sellers will wander away. And when that comes about, the platform won’t just drop sellers — it’ll drop its believability.
Has some thing comparable happened for you? Share your experience and help elevate awareness. Sellers ought to have far better.