For some time, I was a trusted vendor on Cardmarket, amongst Europe’s most prominent platforms for trading playing cards. I maintained an excellent status — about 400 positive testimonials, zero disputes, and regular, Specialist services. But 1 unjustified dispute, handled by Cardmarket team members Silvia Parravano and Christian Tobehn, altered every little thing. In this article, I will share my particular experience, describe the structural flaws in Cardmarket's dispute system, and challenge a stark warning to other sellers.
A clear document created around a long time
A verified Seller With 100% Positive comments
ahead of the incident, I used to be exactly the sort of vendor each and every marketplace values. I listed trading cards properly, described conditions transparently, and delivered instantly. I never ever obtained a single criticism — only praise.
the significance of have faith in on Cardmarket
standing is almost everything for sellers on Cardmarket. just one oversight — even one which isn’t your fault — can problems decades of labor. That’s what would make my story so alarming for others functioning over the platform.
The Dispute That Shattered My Standing
Buyer Ordered the incorrect Card, Then Blamed Me
The difficulty began every time a buyer requested a card listed exactly by title, established, and situation. Upon acquiring it, they falsely claimed I'd despatched the “Mistaken version” — Regardless of apparent listing proof showing I hadn’t.
evidence disregarded by help
I submitted screenshots with the listing, card Variation, and ailment to verify my precision. But Cardmarket assistance, precisely Silvia Parravano, dismissed the info. in lieu of examining the listing or requesting clarification, she promptly sided with the buyer.
Silvia Parravano’s Mishandling on the Dispute
No good Investigation
Silvia’s conclusion was unilateral. She didn’t admit my proof or request any counterevidence from the client. She basically blocked my account. No Listening to. No next belief. No appeal.
No Warning, No Communication
What produced this even worse was the suddenness of your motion. I used to be locked from my account overnight. My appeals — requesting an evaluation or escalation — ended up satisfied with automated responses or silence. Silvia Parravano exercised complete authority without having accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing the identical Pattern
In stick to-ups, my scenario was also viewed by Christian Tobehn, One more member of Cardmarket's aid website group. Unfortunately, rather then examining the specifics objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automated deflections as well as a everlasting ban.
A Pattern of Seller Disregard
Are Honest Sellers staying Silenced?
immediately after this encounter, I began exploring on-line boards and Group threads. I speedily discovered I wasn’t by yourself. Dozens of very long-time sellers reported related encounters — a lot of involving Silvia Parravano.
A common topic? customers usually acquire, even when wrong — and sellers are remaining voiceless.
How This Hurts the complete Market
though platforms should really safeguard purchasers, ignoring proof from genuine sellers leads to a damaged ecosystem. When trust is a person-sided, undesirable actors make the most, being aware of they’ll be shielded by biased aid agents.
the condition: No Oversight, No attraction
not enough Transparency in Cardmarket’s method
quite possibly the most alarming difficulty is definitely the absence of the appeals procedure. as soon as personnel like Silvia or Christian make a decision, it’s ultimate. There’s no next evaluate, no accountability, and no way to restore use of your account — Irrespective of how powerful your proof is.
hazard of Abuse and Blackmail
In my circumstance, I had been indirectly coerced into refunding a Untrue claim — or reduce my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
economical and Emotional penalties
company reduction right away
I invested several years in making my seller profile. everything effort was worn out promptly, along with prospective potential income. My seller dashboard, order heritage, and loyal customer foundation — all gone.
Emotional Toll on a reliable vendor
This wasn’t just a company strike. it absolutely was demoralizing. for being addressed just like a fraud just after decades of integrity was emotionally devastating. I followed each rule, and however bought punished.
What Cardmarket have to Do to get back rely on
Platform Reforms Are Urgently wanted
If Cardmarket desires to retain top quality sellers and prevent foreseeable future abuse, it need to:
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✅ Introduce a clear attraction procedure for blocked accounts
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✅ involve disputes for being reviewed by not less than two impartial support agents
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✅ practice staff like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ guard sellers who post crystal clear, factual evidence
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✅ set up accountability metrics for workers conclusions
with no these variations, trustworthy sellers will keep on to become collateral damage in the system that blindly favors purchasers.
remaining Thoughts: Be Wary, remain Documented
when you are at the moment providing on Cardmarket, don’t suppose your ideal file will defend you. You're normally a person buyer complaint — even a Wrong a single — far from getting silenced.
shield you by:
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having screenshots of each listing
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Archiving communication with buyers
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Backing up your account info regularly
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Preparing for disputes — Even when you do absolutely nothing Mistaken
summary:
My working experience with Silvia Parravano and Christian Tobehn must function a serious warning to everyone making use of Cardmarket. I believed within the platform. I played by the rules. And that i nevertheless acquired taken out without having trigger.
If Cardmarket proceeds to ignore vendor rights, additional dependable sellers will walk absent. And when that occurs, the platform gained’t just drop sellers — it’ll eliminate its trustworthiness.
Has some thing similar took place to you? Share your knowledge and assist increase consciousness. Sellers have earned much better.