For several years, I had been a trusted seller on Cardmarket, among Europe’s most well known platforms for buying and selling playing cards. I taken care of a wonderful track record — about four hundred beneficial reviews, zero disputes, and reliable, Expert support. But a person unjustified dispute, handled by Cardmarket employees associates Silvia Parravano and Christian Tobehn, improved anything. in the following paragraphs, I will share my personalized encounter, make clear the structural flaws in Cardmarket's dispute system, and issue a stark warning to other sellers.
A cleanse history constructed in excess of Years
A verified vendor With a hundred% good responses
prior to the incident, I used to be precisely the type of vendor each marketplace values. I listed investing playing cards correctly, explained situations transparently, and shipped promptly. I never ever gained just one complaint — only praise.
The Importance of have confidence in on Cardmarket
status is anything for sellers on Cardmarket. one particular error — even one which isn’t your fault — can harm many years of hard work. That’s what tends to make my Tale so alarming for Other individuals working to the platform.
The Dispute That Shattered My Standing
purchaser requested the Wrong Card, Then Blamed Me
The difficulty started whenever a purchaser requested a card mentioned specifically by name, set, and ailment. on obtaining it, they falsely claimed I had despatched the “wrong Model” — Regardless of distinct listing proof exhibiting I hadn’t.
evidence overlooked by assistance
I submitted screenshots in the listing, card Variation, and situation to prove my precision. But Cardmarket assist, especially Silvia Parravano, ignored the info. rather than reviewing the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling on the Dispute
No reasonable Investigation
Silvia’s final decision was unilateral. She didn’t admit my evidence or request any counterevidence from the customer. She only blocked my account. No hearing. No second viewpoint. No enchantment.
No Warning, No Communication
What created this even worse was the suddenness from the motion. I was locked from my account overnight. My appeals — asking for an assessment or escalation — had been achieved with automatic responses or silence. Silvia Parravano exercised full authority without any accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing a similar Pattern
In abide by-ups, my scenario was also found by Christian Tobehn, A different member of Cardmarket's help group. regrettably, instead of examining the information objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automated deflections in addition to a lasting ban.
A Pattern of Seller Disregard
Are trustworthy Sellers getting Silenced?
following this practical experience, I started exploring on the internet discussion boards and Local community threads. I promptly identified I wasn’t by yourself. Dozens of extensive-time sellers claimed identical activities — several involving Silvia Parravano.
A common concept? Buyers always acquire, even if Improper — and sellers are remaining voiceless.
How This Hurts your complete Market
even though platforms ought to shield buyers, disregarding proof from sincere sellers brings about a damaged ecosystem. When belief is 1-sided, undesirable actors take advantage, figuring out they’ll be shielded by biased assistance agents.
the situation: No Oversight, No attraction
Lack of Transparency in Cardmarket’s System
by far the most alarming problem could be the absence of an appeals course of action. when personnel like Silvia or Christian make a decision, it’s last. There’s no 2nd evaluation, no accountability, and no way to revive use of your account — Irrespective of here how sturdy your proof is.
hazard of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Untrue assert — or shed my account completely. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.
monetary and psychological outcomes
organization Loss Overnight
I invested decades in making my seller profile. everything energy was worn out instantaneously, in conjunction with opportunity foreseeable future profits. My seller dashboard, order record, and faithful buyer foundation — all gone.
psychological Toll with a Trusted Seller
This wasn’t just a company hit. it absolutely was demoralizing. to get treated similar to a fraud just after many years of integrity was emotionally devastating. I adopted each individual rule, and nonetheless acquired punished.
What Cardmarket will have to Do to get back belief
System Reforms Are Urgently desired
If Cardmarket would like to retain excellent sellers and forestall potential abuse, it need to:
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✅ Introduce a transparent appeal course of action for blocked accounts
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✅ call for disputes being reviewed by a minimum of two unbiased support agents
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✅ teach personnel like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ secure sellers who post very clear, factual evidence
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✅ build accountability metrics for employees choices
Without these variations, truthful sellers will continue to become collateral destruction inside a technique that blindly favors customers.
remaining views: Be cautious, Stay Documented
if you are at this time promoting on Cardmarket, don’t assume your excellent file will protect you. you are normally 1 consumer grievance — even a false one particular — from being silenced.
Protect on your own by:
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having screenshots of each listing
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Archiving conversation with buyers
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Backing up your account info on a regular basis
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Preparing for disputes — even if you do absolutely nothing Mistaken
Conclusion:
My practical experience with Silvia Parravano and Christian Tobehn really should function a serious warning to anyone working with Cardmarket. I believed in the platform. I performed by The foundations. And that i even now got removed with no result in.
If Cardmarket continues to disregard vendor legal rights, much more honest sellers will walk away. And when that occurs, the platform received’t just eliminate sellers — it’ll drop its credibility.
Has anything comparable took place to you? Share your encounter and help raise awareness. Sellers are worthy of better.