For many years, I was a trustworthy seller on Cardmarket, certainly one of Europe’s most well known platforms for investing cards. I preserved a wonderful reputation — above 400 optimistic reviews, zero disputes, and constant, Expert service. But just one unjustified dispute, taken care of by Cardmarket team members Silvia Parravano and Christian Tobehn, adjusted anything. in this post, I'll share my private knowledge, make clear the structural flaws in Cardmarket's dispute approach, and challenge a stark warning to other sellers.
A thoroughly clean file created about decades
A established vendor With 100% good feed-back
Before the incident, I was accurately the type of seller every Market values. I shown buying and selling playing cards correctly, explained problems transparently, and delivered promptly. I never obtained a single grievance — only praise.
The Importance of Trust on Cardmarket
popularity is anything for sellers on Cardmarket. a person slip-up — even one that isn’t your fault — can destruction several years of exertions. That’s what will make my Tale so alarming for Other individuals working about the platform.
The Dispute That Shattered My Standing
consumer purchased the Wrong Card, Then Blamed Me
The trouble started every time a purchaser ordered a card outlined exactly by name, established, and condition. on acquiring it, they falsely claimed I had sent the “Improper version” — Irrespective of apparent listing proof demonstrating I hadn’t.
Proof Ignored by Support
I submitted screenshots from the listing, card Edition, and problem to show my precision. But Cardmarket assistance, particularly Silvia Parravano, disregarded the points. rather than reviewing the listing or requesting clarification, she right away sided with the buyer.
Silvia Parravano’s Mishandling in the Dispute
No reasonable Investigation
Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or request any counterevidence from the client. She simply blocked my account. No Listening to. No second opinion. No enchantment.
No Warning, No interaction
What made this worse was the suddenness with the action. I was locked from my account overnight. My appeals — requesting a review or escalation — ended up met with automated responses or silence. Silvia Parravano exercised total authority without accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing precisely the same sample
In comply with-ups, my case was also witnessed by Christian Tobehn, A further member of Cardmarket's help team. regretably, rather then examining the specifics objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automatic deflections and also a permanent ban.
A Pattern of Seller Disregard
Are straightforward Sellers getting Silenced?
just after this practical experience, I began studying online forums and Neighborhood threads. I swiftly found I wasn’t on your own. Dozens of long-time sellers claimed similar experiences — lots of involving Silvia Parravano.
A common concept? customers often earn, even if Improper — and sellers are left voiceless.
How This Hurts the Entire Marketplace
when platforms really should safeguard purchasers, get more info disregarding evidence from trustworthy sellers contributes to a broken ecosystem. When belief is one-sided, lousy actors take advantage, realizing they’ll be shielded by biased assistance brokers.
the issue: No Oversight, No attractiveness
insufficient Transparency in Cardmarket’s process
one of the most alarming situation is the absence of an appeals system. at the time staff like Silvia or Christian make a decision, it’s closing. There’s no next assessment, no accountability, and no way to restore usage of your account — Regardless of how robust your evidence is.
possibility of Abuse and Blackmail
In my circumstance, I used to be indirectly coerced into refunding a Phony assert — or eliminate my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer care.
fiscal and psychological penalties
organization reduction Overnight
I invested a long time in setting up my vendor profile. All that exertion was wiped out quickly, as well as potential foreseeable future income. My seller dashboard, buy historical past, and faithful purchaser foundation — all absent.
Emotional Toll over a dependable vendor
This wasn’t just a company strike. it had been demoralizing. to become taken care of like a fraud following many years of integrity was emotionally devastating. I followed every rule, and however got punished.
What Cardmarket will have to Do to Regain have faith in
System Reforms Are Urgently essential
If Cardmarket wishes to keep good quality sellers and forestall potential abuse, it will have to:
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✅ Introduce a clear attractiveness procedure for blocked accounts
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✅ have to have disputes to get reviewed by at least two independent help brokers
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✅ Train personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who submit very clear, factual evidence
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✅ set up accountability metrics for employees conclusions
Without these alterations, truthful sellers will continue on for being collateral destruction in the system that blindly favors buyers.
last ideas: Be cautious, Stay Documented
for anyone who is presently marketing on Cardmarket, don’t think your great history will shield you. you happen to be usually a person buyer grievance — even a false 1 — faraway from getting silenced.
safeguard your self by:
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getting screenshots of every listing
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Archiving interaction with buyers
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Backing up your account knowledge consistently
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making ready for disputes — Even when you do practically nothing Improper
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn ought to serve as a significant warning to any one using Cardmarket. I considered from the System. I played by the rules. And that i continue to obtained taken out without lead to.
If Cardmarket proceeds to ignore vendor legal rights, much more trusted sellers will walk away. And when that occurs, the platform gained’t just eliminate sellers — it’ll reduce its trustworthiness.
Has something related took place for you? Share your working experience and assist elevate awareness. Sellers deserve far better.