For a long time, I had been a trusted vendor on Cardmarket, certainly one of Europe’s most notable platforms for investing check here playing cards. I maintained a wonderful status — around 400 optimistic critiques, zero disputes, and steady, Experienced company. But one unjustified dispute, handled by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, improved everything. in this post, I'll share my particular experience, clarify the structural flaws in Cardmarket's dispute method, and situation a stark warning to other sellers.
A Clean document constructed more than yrs
A demonstrated vendor With 100% beneficial Feedback
Before the incident, I used to be exactly the type of vendor each marketplace values. I outlined buying and selling cards correctly, explained conditions transparently, and delivered promptly. I by no means gained only one criticism — only praise.
the value of have faith in on Cardmarket
track record is all the things for sellers on Cardmarket. One mistake — even one that isn’t your fault — can problems years of effort. That’s what tends to make my Tale so alarming for Other individuals operating within the System.
The Dispute That Shattered My Standing
consumer Ordered the Wrong Card, Then Blamed Me
The trouble began every time a buyer purchased a card shown precisely by name, established, and condition. Upon getting it, they falsely claimed I'd sent the “wrong version” — Regardless of apparent listing proof exhibiting I hadn’t.
Proof disregarded by Support
I submitted screenshots from the listing, card Model, and issue to verify my accuracy. But Cardmarket guidance, specially Silvia Parravano, ignored the details. in lieu of examining the listing or requesting clarification, she instantly sided with the client.
Silvia Parravano’s Mishandling in the Dispute
No good Investigation
Silvia’s conclusion was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the client. She simply blocked my account. No Listening to. No next feeling. No attractiveness.
No Warning, No Communication
What created this even worse was the suddenness from the action. I used to be locked outside of my account right away. My appeals — requesting an assessment or escalation — had been achieved with automatic responses or silence. Silvia Parravano exercised total authority with no accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the exact same sample
In adhere to-ups, my circumstance was also observed by Christian Tobehn, An additional member of Cardmarket's help crew. regretably, as an alternative to examining the points objectively, he doubled down on Silvia’s judgment. once more, no rationalization, no transparency, just automatic deflections in addition to a long term ban.
A Pattern of vendor Disregard
Are sincere Sellers staying Silenced?
After this knowledge, I began studying on the net community forums and Local community threads. I immediately identified I wasn’t on your own. Dozens of lengthy-time sellers noted equivalent activities — several involving Silvia Parravano.
A common concept? consumers often get, regardless if Incorrect — and sellers are remaining voiceless.
How This Hurts all the Marketplace
whilst platforms ought to protect consumers, disregarding evidence from straightforward sellers contributes to a broken ecosystem. When believe in is 1-sided, lousy actors take advantage, being aware of they’ll be shielded by biased help brokers.
the trouble: No Oversight, No attractiveness
deficiency of Transparency in Cardmarket’s technique
by far the most alarming situation is the absence of the appeals system. when staff members like Silvia or Christian make a decision, it’s remaining. There’s no 2nd evaluate, no accountability, and no way to restore usage of your account — Regardless how powerful your proof is.
threat of Abuse and Blackmail
In my situation, I used to be indirectly coerced into refunding a Fake assert — or reduce my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer care.
fiscal and psychological effects
organization Loss Overnight
I invested yrs in setting up my vendor profile. All that effort was wiped out instantly, as well as opportunity upcoming revenue. My seller dashboard, purchase heritage, and faithful consumer base — all long gone.
Emotional Toll on the reliable vendor
This wasn’t just a business strike. It was demoralizing. to get treated similar to a fraud after decades of integrity was emotionally devastating. I followed each individual rule, and even now got punished.
What Cardmarket have to Do to Regain believe in
System Reforms Are Urgently necessary
If Cardmarket wishes to keep quality sellers and stop long term abuse, it need to:
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✅ Introduce a clear charm procedure for blocked accounts
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✅ call for disputes to be reviewed by at the very least two independent support brokers
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✅ coach staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who post obvious, factual evidence
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✅ set up accountability metrics for staff choices
with out these variations, straightforward sellers will continue on to be collateral problems in a very method that blindly favors consumers.
remaining views: Be cautious, continue to be Documented
If you're at this time advertising on Cardmarket, don’t assume your fantastic document will shield you. You're generally a person customer grievance — even a Untrue a single — faraway from being silenced.
Protect yourself by:
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Taking screenshots of each listing
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Archiving communication with consumers
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Backing up your account data frequently
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Preparing for disputes — Even though you do nothing wrong
summary:
My expertise with Silvia Parravano and Christian Tobehn should really serve as a serious warning to any one working with Cardmarket. I believed in the platform. I played by the rules. And I nonetheless acquired eliminated without the need of cause.
If Cardmarket continues to ignore vendor legal rights, more reliable distributors will wander absent. And when that transpires, the System won’t just shed sellers — it’ll drop its reliability.
Has some thing equivalent occurred to you personally? Share your knowledge and assist elevate consciousness. Sellers should have much better.