For years, I used to be a dependable vendor on Cardmarket, amongst Europe’s most well known platforms for trading playing cards. I preserved a wonderful status — around 400 beneficial reviews, zero disputes, and steady, Skilled support. But one unjustified dispute, managed by Cardmarket employees customers Silvia Parravano and Christian Tobehn, altered every thing. on this page, I will share my individual expertise, reveal the structural flaws in Cardmarket's dispute procedure, and difficulty a stark warning to other sellers.
A cleanse report constructed in excess of several years
A confirmed vendor With 100% Positive opinions
ahead of the incident, I had been particularly the kind of vendor each Market values. I mentioned trading playing cards accurately, described conditions transparently, and transported instantly. I by no means acquired only one complaint — only praise.
The Importance of rely on on Cardmarket
standing is almost everything for sellers on Cardmarket. a single mistake — even one which isn’t your fault — can problems years of hard work. That’s what tends to make my story so alarming for Other folks functioning to the platform.
The Dispute That Shattered My Standing
purchaser purchased the Wrong Card, Then Blamed Me
The difficulty began whenever a buyer purchased a card stated precisely by title, established, and situation. Upon acquiring it, they falsely claimed I'd despatched the “Incorrect Variation” — Irrespective of crystal clear listing evidence demonstrating I hadn’t.
evidence dismissed by help
I submitted screenshots from the listing, card Edition, and situation to establish my accuracy. But Cardmarket guidance, especially Silvia Parravano, ignored the facts. rather than examining the listing or requesting clarification, she promptly sided with the customer.
Silvia Parravano’s Mishandling in the Dispute
No good Investigation
Silvia’s determination was unilateral. She didn’t accept my evidence or ask for any counterevidence from the client. She simply blocked my account. No hearing. No second feeling. No enchantment.
No Warning, No conversation
What built this worse was the suddenness of the action. I used to be locked outside of my account overnight. My appeals — asking for a review or escalation — have been fulfilled with automatic responses or silence. Silvia Parravano exercised complete authority without having accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing exactly the same sample
In adhere to-ups, my circumstance was also viewed by Christian Tobehn, another member of Cardmarket's support workforce. sadly, in lieu of examining the details objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections plus a everlasting ban.
A Pattern of vendor Disregard
Are trustworthy Sellers Being Silenced?
just after this encounter, I started investigating online forums and Group threads. I speedily found I wasn’t by yourself. Dozens of prolonged-time sellers claimed identical activities — lots of involving Silvia Parravano.
a standard topic? potential buyers often win, even when Completely wrong — and sellers are left voiceless.
How This Hurts the whole Market
although platforms should really guard potential buyers, disregarding proof from honest sellers leads to a damaged ecosystem. When trust is a single-sided, lousy actors take advantage, realizing they’ll be shielded by biased help agents.
the issue: No Oversight, No Appeal
insufficient Transparency in Cardmarket’s procedure
probably the most alarming problem is the absence of the appeals method. the moment employees like Silvia or Christian make a call, it’s closing. There’s no second critique, no accountability, and no way to restore entry to your account — no matter how sturdy your evidence is.
Risk of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a Phony assert — or shed my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer service.
economic and psychological penalties
Business decline right away
I invested decades in making my vendor profile. all of get more info that effort was wiped out quickly, along with opportunity foreseeable future earnings. My vendor dashboard, buy background, and loyal shopper base — all absent.
psychological Toll with a reliable vendor
This wasn’t just a company hit. it absolutely was demoralizing. to become taken care of similar to a fraud following years of integrity was emotionally devastating. I followed each and every rule, and nonetheless got punished.
What Cardmarket should Do to Regain belief
Platform Reforms Are Urgently Needed
If Cardmarket would like to retain high quality sellers and forestall long run abuse, it ought to:
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✅ Introduce a transparent charm course of action for blocked accounts
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✅ demand disputes for being reviewed by no less than two impartial support agents
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✅ practice employees like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ safeguard sellers who post crystal clear, factual evidence
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✅ create accountability metrics for staff conclusions
with out these improvements, straightforward sellers will continue on being collateral problems inside of a system that blindly favors purchasers.
Final views: Be cautious, remain Documented
should you be currently advertising on Cardmarket, don’t assume your fantastic document will secure you. you happen to be often a person buyer complaint — even a false one particular — far from currently being silenced.
defend your self by:
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using screenshots of every listing
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Archiving interaction with consumers
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Backing up your account knowledge often
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Preparing for disputes — Even though you do almost nothing Incorrect
summary:
My knowledge with Silvia Parravano and Christian Tobehn need to serve as a significant warning to anyone utilizing Cardmarket. I thought from the platform. I performed by the rules. And that i however acquired taken out without having trigger.
If Cardmarket proceeds to disregard vendor legal rights, much more trustworthy sellers will walk away. And when that occurs, the System won’t just lose sellers — it’ll shed its credibility.
Has something very similar occurred to you? Share your experience and support elevate awareness. Sellers are entitled to much better.