For several years, I was a trusted vendor on Cardmarket, considered one of Europe’s most well known platforms for investing cards. I managed a great reputation — in excess of four hundred beneficial reviews, zero disputes, and constant, Qualified company. But just one unjustified dispute, handled by Cardmarket staff users Silvia Parravano and Christian Tobehn, transformed almost everything. in the following paragraphs, I'll share my private experience, clarify the structural flaws in Cardmarket's dispute procedure, and challenge a stark warning to other sellers.
A cleanse history created more than yrs
A Proven Seller With 100% Positive feed-back
Before the incident, I used to be exactly the kind of seller every single marketplace values. I listed investing playing cards correctly, explained circumstances transparently, and delivered instantly. I by no means received only one complaint — only praise.
the significance of believe in on Cardmarket
popularity is everything for sellers on Cardmarket. a person miscalculation — even one which isn’t your fault — can harm several years of labor. That’s what helps make my Tale so alarming for Some others functioning about the platform.
The Dispute That Shattered My Standing
Buyer Ordered the incorrect Card, Then Blamed Me
The difficulty commenced every time a purchaser requested a card listed specifically by name, set, and ailment. Upon getting it, they falsely claimed I'd sent the “Completely wrong Variation” — Irrespective of apparent listing evidence displaying I hadn’t.
Proof Ignored by guidance
I submitted screenshots from the listing, card Model, and condition to prove my accuracy. But Cardmarket assist, specifically Silvia Parravano, disregarded the facts. rather than examining the listing or requesting clarification, she right away sided with the buyer.
Silvia Parravano’s Mishandling of your Dispute
No honest Investigation
Silvia’s decision was unilateral. She didn’t accept my evidence or ask for any counterevidence from the client. She simply just blocked my account. No hearing. No 2nd feeling. No enchantment.
No Warning, No interaction
What produced this even worse was the suddenness with the motion. I was locked out of my account right away. My appeals — requesting an get more info assessment or escalation — were being met with automated responses or silence. Silvia Parravano exercised comprehensive authority without accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the exact same Pattern
In stick to-ups, my circumstance was also observed by Christian Tobehn, Yet another member of Cardmarket's guidance crew. regrettably, rather than reviewing the points objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automatic deflections as well as a permanent ban.
A Pattern of Seller Disregard
Are truthful Sellers Being Silenced?
soon after this encounter, I began exploring on the net boards and community threads. I immediately found I wasn’t alone. Dozens of very long-time sellers reported similar encounters — a lot of involving Silvia Parravano.
a standard concept? prospective buyers always get, even if Completely wrong — and sellers are still left voiceless.
How This Hurts the Entire Marketplace
though platforms must defend buyers, ignoring proof from honest sellers results in a broken ecosystem. When belief is one particular-sided, terrible actors make the most, figuring out they’ll be shielded by biased assist agents.
the challenge: No Oversight, No attraction
not enough Transparency in Cardmarket’s System
quite possibly the most alarming situation is the absence of an appeals procedure. after team like Silvia or Christian make a call, it’s last. There’s no 2nd critique, no accountability, and no way to restore access to your account — Regardless of how robust your proof is.
possibility of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Untrue assert — or eliminate my account entirely. That’s not dispute resolution — that’s blackmail under the guise of customer support.
economic and Emotional Consequences
business enterprise decline right away
I invested yrs in building my seller profile. All that effort and hard work was wiped out quickly, coupled with prospective foreseeable future money. My seller dashboard, purchase historical past, and faithful customer base — all gone.
psychological Toll on the reliable vendor
This wasn’t just a business strike. it absolutely was demoralizing. being dealt with like a fraud following years of integrity was emotionally devastating. I followed every single rule, and continue to received punished.
What Cardmarket will have to Do to Regain belief
Platform Reforms Are Urgently wanted
If Cardmarket wants to keep excellent sellers and prevent long run abuse, it must:
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✅ Introduce a clear attractiveness approach for blocked accounts
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✅ have to have disputes being reviewed by at the least two independent guidance brokers
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✅ educate staff like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ shield sellers who post obvious, factual proof
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✅ create accountability metrics for staff decisions
Without these improvements, straightforward sellers will proceed for being collateral damage inside a program that blindly favors consumers.
last Thoughts: Be Wary, keep Documented
in case you are currently selling on Cardmarket, don’t presume your fantastic file will shield you. you happen to be often 1 consumer complaint — even a Phony one particular — away from remaining silenced.
guard on your own by:
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having screenshots of every listing
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Archiving communication with potential buyers
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Backing up your account details consistently
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getting ready for disputes — even if you do absolutely nothing Erroneous
summary:
My encounter with Silvia Parravano and Christian Tobehn ought to serve as a serious warning to anyone using Cardmarket. I believed during the platform. I played by The foundations. And that i however got removed without induce.
If Cardmarket continues to ignore seller rights, far more trustworthy sellers will wander absent. And when that comes about, the System won’t just shed sellers — it’ll eliminate its reliability.
Has anything related transpired to you personally? Share your knowledge and help elevate recognition. Sellers ought to have far better.