For several years, I was a trustworthy vendor on Cardmarket, amongst Europe’s most well known platforms for buying and selling cards. I maintained a wonderful name — in excess of 400 beneficial assessments, zero disputes, and steady, Qualified support. But a single unjustified dispute, dealt with by Cardmarket team members Silvia Parravano and Christian Tobehn, transformed anything. in the following paragraphs, I'll share my personalized encounter, demonstrate the structural flaws in Cardmarket's dispute process, and difficulty a stark warning to other sellers.
A Clean document created above many years
A confirmed vendor With a hundred% constructive suggestions
Before the incident, I was specifically the type of seller each marketplace values. I shown trading playing cards accurately, described disorders transparently, and shipped immediately. I under no circumstances obtained only one criticism — only praise.
the necessity of Trust on Cardmarket
standing is anything for sellers on Cardmarket. one particular mistake — even one which isn’t your fault — can harm several years of exertions. That’s what tends to make my Tale so alarming for Many others operating about the platform.
The Dispute That Shattered My Standing
consumer Ordered the Wrong Card, Then Blamed Me
The difficulty started any time a buyer purchased a card shown specifically by name, established, and ailment. Upon obtaining it, they falsely claimed I had sent the “wrong Edition” — In spite of distinct listing evidence demonstrating I hadn’t.
evidence dismissed by aid
I submitted screenshots on the listing, card Edition, and condition to show my precision. But Cardmarket guidance, particularly Silvia Parravano, overlooked the information. in lieu of examining the listing or requesting clarification, she right away sided with the buyer.
Silvia Parravano’s Mishandling with the Dispute
No honest Investigation
Silvia’s selection was unilateral. She didn’t admit my proof or ask for any counterevidence from the buyer. She simply blocked my account. No hearing. No 2nd belief. No enchantment.
No Warning, No interaction
What created this worse was the suddenness in the motion. I used to be locked from my account right away. My appeals — asking for an evaluation or escalation — have been satisfied with automated responses or silence. Silvia Parravano exercised full authority without accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing the exact same Pattern
In follow-ups, my scenario was also viewed by Christian Tobehn, One more member of Cardmarket's guidance staff. sad to say, as an alternative to examining the info objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections as well as a long term ban.
A Pattern of Seller Disregard
Are trustworthy Sellers staying Silenced?
After this encounter, I began looking into on the web discussion boards and Neighborhood threads. I promptly found out I wasn’t alone. Dozens of extended-time sellers claimed identical ordeals — lots of involving Silvia Parravano.
a standard concept? Buyers often get, even though Incorrect — and sellers are still left voiceless.
How This Hurts your entire Market
whilst platforms should guard potential buyers, disregarding proof from trustworthy sellers brings about a damaged ecosystem. When believe in is 1-sided, lousy actors take advantage, recognizing they’ll be shielded by biased support brokers.
the issue: No Oversight, No enchantment
Lack of Transparency in Cardmarket’s program
essentially the most alarming concern may be the absence of the appeals procedure. the moment staff members like Silvia or Christian make a call, it’s remaining. There’s no 2nd evaluate, no accountability, and no way to restore access to your account — no matter how solid your evidence is.
threat of Abuse and Blackmail
In my case, I had been indirectly coerced into refunding a false claim — or reduce my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
economical and Emotional Consequences
enterprise Loss right away
I invested a long time in developing my seller profile. All that energy was worn out instantly, as well as opportunity foreseeable future revenue. My vendor dashboard, buy background, and faithful customer base — all absent.
psychological Toll on a dependable vendor
This wasn’t just a business strike. it absolutely was demoralizing. for being taken care of like a fraud following decades of integrity was emotionally devastating. I adopted just about every rule, and nonetheless obtained punished.
What Cardmarket will have to Do to get back have faith in
Platform Reforms Are Urgently Needed
If Cardmarket would like to keep high quality sellers and prevent long term abuse, it need to:
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✅ Introduce a transparent attraction method for blocked accounts
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✅ involve disputes for being reviewed by at the very least two impartial help brokers
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✅ educate employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who submit obvious, factual proof
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✅ set up accountability metrics for staff decisions
devoid of these improvements, genuine sellers will go on to get collateral destruction within a process that blindly favors customers.
remaining ideas: Be Wary, remain Documented
for anyone who is at this time advertising on Cardmarket, don’t presume your great document more info will shield you. you happen to be normally a person buyer complaint — even a Bogus 1 — from being silenced.
defend on your own by:
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having screenshots of each listing
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Archiving communication with purchasers
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Backing up your account facts on a regular basis
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getting ready for disputes — Even though you do nothing at all Improper
summary:
My working experience with Silvia Parravano and Christian Tobehn really should function a serious warning to anybody utilizing Cardmarket. I thought from the platform. I performed by The principles. And that i nonetheless obtained eradicated with no cause.
If Cardmarket proceeds to ignore vendor legal rights, far more honest sellers will wander away. And when that happens, the platform received’t just shed sellers — it’ll shed its credibility.
Has one thing related happened to you? Share your knowledge and support increase consciousness. Sellers have earned better.