For years, I used to be a trustworthy vendor on Cardmarket, among Europe’s most prominent platforms for buying and selling cards. I preserved a great name — above 400 positive critiques, zero disputes, and regular, Qualified assistance. But just one unjustified dispute, taken care of by Cardmarket staff members members Silvia Parravano and Christian Tobehn, changed everything. in this post, I'll share my personal experience, describe the structural flaws in Cardmarket's dispute system, and difficulty a stark warning to other sellers.
A clear Record constructed around a long time
A Proven Seller With 100% constructive suggestions
prior to the incident, I had been precisely the kind of vendor each and every marketplace values. I detailed buying and selling cards precisely, described situations transparently, and shipped instantly. I never obtained just one complaint — only praise.
The Importance of belief on Cardmarket
track record is everything for sellers on Cardmarket. a person slip-up — even one that isn’t your fault — can destruction yrs of labor. That’s what helps make my story so alarming for Other folks running within the System.
The Dispute That Shattered My Standing
Buyer requested the Wrong Card, Then Blamed Me
The trouble begun whenever a purchaser ordered a card outlined specifically by name, established, and ailment. on receiving it, they falsely claimed I'd sent the “Erroneous Model” — despite crystal clear listing evidence demonstrating I hadn’t.
Proof dismissed by aid
I submitted screenshots from the listing, card Variation, and ailment to establish my precision. But Cardmarket help, precisely Silvia Parravano, dismissed the info. rather than reviewing the listing or requesting clarification, she here quickly sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No honest Investigation
Silvia’s conclusion was unilateral. She didn’t accept my evidence or ask for any counterevidence from the customer. She merely blocked my account. No hearing. No 2nd opinion. No appeal.
No Warning, No Communication
What built this even worse was the suddenness on the motion. I had been locked from my account overnight. My appeals — requesting a review or escalation — were being fulfilled with automated responses or silence. Silvia Parravano exercised complete authority with no accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing a similar Pattern
In observe-ups, my situation was also observed by Christian Tobehn, another member of Cardmarket's aid group. Unfortunately, in lieu of examining the facts objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automated deflections and a everlasting ban.
A sample of Seller Disregard
Are genuine Sellers getting Silenced?
following this knowledge, I started studying on the internet message boards and Local community threads. I quickly found I wasn’t by yourself. Dozens of extended-time sellers documented comparable encounters — numerous involving Silvia Parravano.
a standard topic? potential buyers often gain, even if Mistaken — and sellers are remaining voiceless.
How This Hurts the complete Market
though platforms must defend consumers, ignoring proof from trustworthy sellers brings about a damaged ecosystem. When have faith in is just one-sided, lousy actors take advantage, understanding they’ll be shielded by biased assistance agents.
the issue: No Oversight, No enchantment
deficiency of Transparency in Cardmarket’s process
one of the most alarming problem could be the absence of an appeals method. as soon as staff members like Silvia or Christian make a decision, it’s final. There’s no next evaluate, no accountability, and no way to restore access to your account — Irrespective of how strong your evidence is.
Risk of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a Untrue assert — or get rid of my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
economic and psychological implications
company reduction Overnight
I invested yrs in making my seller profile. all of that exertion was worn out instantaneously, along with possible foreseeable future profits. My seller dashboard, get background, and loyal shopper foundation — all gone.
psychological Toll with a Trusted Seller
This wasn’t just a company hit. It was demoralizing. for being addressed just like a fraud following many years of integrity was emotionally devastating. I followed every single rule, and nonetheless received punished.
What Cardmarket will have to Do to get back believe in
Platform Reforms Are Urgently necessary
If Cardmarket really wants to keep good quality sellers and stop upcoming abuse, it will have to:
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✅ Introduce a transparent charm system for blocked accounts
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✅ need disputes to be reviewed by a minimum of two unbiased assistance brokers
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✅ Train team like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who submit obvious, factual evidence
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✅ Establish accountability metrics for workers conclusions
with out these changes, genuine sellers will continue on being collateral problems within a technique that blindly favors potential buyers.
Final ideas: Be Wary, Stay Documented
when you are at the moment advertising on Cardmarket, don’t suppose your perfect file will defend you. You're generally one customer criticism — even a Wrong just one — far from currently being silenced.
secure your self by:
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Taking screenshots of every listing
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Archiving interaction with customers
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Backing up your account details frequently
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getting ready for disputes — even if you do practically nothing Completely wrong
Conclusion:
My practical experience with Silvia Parravano and Christian Tobehn should really function a serious warning to any one making use of Cardmarket. I thought in the System. I played by The principles. And that i continue to acquired taken off without having result in.
If Cardmarket proceeds to disregard seller legal rights, much more trusted vendors will wander absent. And when that takes place, the platform won’t just shed sellers — it’ll lose its trustworthiness.
Has anything identical took place to you personally? Share your knowledge and aid increase consciousness. Sellers deserve far better.