For some time, I used to be a trusted vendor on Cardmarket, one of Europe’s most outstanding platforms for buying and selling Silvia Parravano playing cards. I managed a wonderful reputation — about 400 optimistic opinions, zero disputes, and constant, professional provider. But just one unjustified dispute, dealt with by Cardmarket workers members Silvia Parravano and Christian Tobehn, transformed every thing. on this page, I will share my personalized knowledge, clarify the structural flaws in Cardmarket's dispute method, and challenge a stark warning to other sellers.
A thoroughly clean file designed around Years
A tested Seller With 100% Positive Feedback
ahead of the incident, I used to be just the kind of seller each individual Market values. I stated investing cards accurately, explained circumstances transparently, and delivered promptly. I never been given only one complaint — only praise.
The Importance of have confidence in on Cardmarket
Reputation is almost everything for sellers on Cardmarket. One error — even one which isn’t your fault — can injury years of exertions. That’s what will make my story so alarming for Some others functioning over the platform.
The Dispute That Shattered My Standing
purchaser purchased the Wrong Card, Then Blamed Me
The difficulty started out each time a purchaser purchased a card shown exactly by identify, established, and affliction. Upon getting it, they falsely claimed I had despatched the “wrong Model” — Even with crystal clear listing evidence displaying I hadn’t.
evidence Ignored by assistance
I submitted screenshots on the listing, card Model, and condition to verify my precision. But Cardmarket guidance, precisely Silvia Parravano, ignored the details. rather than examining the listing or requesting clarification, she quickly sided with the client.
Silvia Parravano’s Mishandling with the Dispute
No honest Investigation
Silvia’s choice was unilateral. She didn’t admit my evidence or ask for any counterevidence from the customer. She basically blocked my account. No Listening to. No second opinion. No enchantment.
No Warning, No interaction
What manufactured this worse was the suddenness on the motion. I had been locked out of my account right away. My appeals — requesting a review or escalation — had been achieved with automated responses or silence. Silvia Parravano exercised entire authority without accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing the Same Pattern
In stick to-ups, my situation was also found by Christian Tobehn, another member of Cardmarket's assistance group. regretably, instead of examining the information objectively, he doubled down on Silvia’s judgment. once more, no rationalization, no transparency, just automated deflections and also a everlasting ban.
A sample of vendor Disregard
Are sincere Sellers staying Silenced?
soon after this experience, I started researching on the web community forums and Group threads. I immediately learned I wasn’t on your own. Dozens of prolonged-time sellers documented equivalent ordeals — a lot of involving Silvia Parravano.
a typical theme? potential buyers constantly earn, even though wrong — and sellers are remaining voiceless.
How This Hurts the whole Market
though platforms must safeguard purchasers, ignoring evidence from truthful sellers brings about a broken ecosystem. When rely on is a single-sided, undesirable actors take advantage, recognizing they’ll be shielded by biased help agents.
the issue: No Oversight, No enchantment
not enough Transparency in Cardmarket’s process
one of the most alarming problem may be the absence of the appeals procedure. as soon as team like Silvia or Christian make a decision, it’s remaining. There’s no next critique, no accountability, and no way to revive access to your account — Irrespective of how sturdy your proof is.
possibility of Abuse and Blackmail
In my circumstance, I used to be indirectly coerced into refunding a Phony declare — or drop my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
economic and Emotional repercussions
Business reduction Overnight
I invested decades in making my vendor profile. everything effort and hard work was worn out instantly, coupled with potential long run earnings. My vendor dashboard, order background, and loyal purchaser base — all long gone.
psychological Toll on the trustworthy vendor
This wasn’t just a business strike. it had been demoralizing. being treated like a fraud just after a long time of integrity was emotionally devastating. I followed each and every rule, and continue to obtained punished.
What Cardmarket have to Do to get back have faith in
System Reforms Are Urgently wanted
If Cardmarket wishes to retain top quality sellers and forestall potential abuse, it should:
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✅ Introduce a clear attraction method for blocked accounts
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✅ Require disputes to generally be reviewed by no less than two independent guidance agents
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✅ teach team like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ guard sellers who submit obvious, factual evidence
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✅ set up accountability metrics for employees choices
with no these alterations, genuine sellers will proceed being collateral destruction in the program that blindly favors customers.
Final Thoughts: Be cautious, keep Documented
if you are now providing on Cardmarket, don’t assume your best record will safeguard you. you happen to be normally a single consumer complaint — even a Fake one particular — from becoming silenced.
guard you by:
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using screenshots of every listing
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Archiving conversation with consumers
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Backing up your account facts consistently
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making ready for disputes — Even when you do practically nothing Improper
summary:
My experience with Silvia Parravano and Christian Tobehn ought to function a significant warning to anybody applying Cardmarket. I thought from the platform. I performed by The foundations. And I still obtained eliminated without the need of result in.
If Cardmarket proceeds to ignore seller rights, far more trustworthy sellers will stroll absent. And when that happens, the System won’t just shed sellers — it’ll reduce its credibility.
Has a thing comparable happened to you personally? Share your experience and help increase recognition. Sellers are worthy of improved.