For years, I had been a dependable vendor on Cardmarket, one among Europe’s most popular platforms for buying and selling playing cards. I preserved an excellent reputation — in excess of four hundred optimistic assessments, zero disputes, and regular, Skilled services. But a person unjustified dispute, handled by Cardmarket team members Silvia Parravano and Christian Tobehn, altered anything. on this page, I'll share my personalized practical experience, clarify the structural flaws in Cardmarket's dispute course of action, and situation a stark warning to other sellers.
A clean up report constructed in excess of Years
A tested vendor With a hundred% good Feedback
Before the incident, I used to be just the sort of vendor each Market values. I mentioned investing playing cards correctly, explained disorders transparently, and shipped immediately. I under no circumstances been given a single grievance — only praise.
the significance of have confidence in on Cardmarket
Reputation is every little thing for sellers on Cardmarket. just one blunder — even one that isn’t your fault — can harm several years of exertions. That’s what would make my Tale so alarming for Other people functioning around the System.
The Dispute That Shattered My Standing
consumer Ordered the incorrect Card, Then Blamed Me
The trouble began whenever a customer purchased a card shown precisely by identify, set, and situation. Upon receiving it, they falsely claimed I'd sent the “Mistaken Variation” — Inspite of clear listing evidence exhibiting I hadn’t.
Proof dismissed by assistance
I submitted screenshots in the listing, card Model, and problem to establish my accuracy. But Cardmarket guidance, precisely Silvia Parravano, disregarded the specifics. rather than reviewing the listing or requesting clarification, she quickly sided with the buyer.
Silvia Parravano’s Mishandling on the Dispute
No good Investigation
Silvia’s final decision was unilateral. She didn’t accept my proof or ask for any counterevidence from the customer. She basically blocked my account. No hearing. No 2nd view. No appeal.
No Warning, No interaction
What manufactured this even worse was the suddenness in the motion. I had been locked away from my account overnight. My appeals — requesting an evaluation or escalation — ended up fulfilled with automated responses or silence. Silvia Parravano exercised total authority without any accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing a similar Pattern
In adhere to-ups, my circumstance was also noticed by Christian Tobehn, A different member of Cardmarket's aid staff. however, rather than reviewing the info objectively, he doubled down on Silvia’s judgment. Again, no clarification, no transparency, just automatic deflections plus a lasting ban.
A Pattern of Seller Disregard
Are genuine Sellers Being Silenced?
After this experience, I began exploring online community forums and Local community threads. I promptly found out I wasn’t by itself. Dozens of very long-time sellers noted equivalent ordeals — a lot of involving Silvia Parravano.
a typical theme? Buyers always get, even if Erroneous — and sellers are remaining voiceless.
How This Hurts the complete Marketplace
whilst platforms should shield prospective buyers, disregarding evidence from truthful sellers contributes to a broken ecosystem. When belief is one particular-sided, undesirable actors take advantage, figuring out they’ll be shielded by biased aid agents.
The Problem: No Oversight, No Appeal
insufficient Transparency in Cardmarket’s method
by far the most alarming difficulty could be the absence of the appeals process. at the time workers like Silvia or Christian make a call, it’s ultimate. There’s no second assessment, no accountability, and no way to restore usage of your account — Irrespective of how strong your evidence is.
chance of Abuse and Blackmail
In my situation, I used to read more be indirectly coerced into refunding a Wrong assert — or shed my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
Financial and psychological effects
company decline right away
I invested years in making my vendor profile. all of that exertion was wiped out immediately, in addition to opportunity long run profits. My vendor dashboard, get record, and faithful buyer base — all long gone.
psychological Toll over a Trusted Seller
This wasn’t just a business strike. it had been demoralizing. being treated just like a fraud immediately after yrs of integrity was emotionally devastating. I adopted each individual rule, and nevertheless got punished.
What Cardmarket will have to Do to Regain have confidence in
Platform Reforms Are Urgently necessary
If Cardmarket desires to keep high quality sellers and forestall future abuse, it need to:
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✅ Introduce a transparent enchantment system for blocked accounts
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✅ have to have disputes to become reviewed by at the least two unbiased aid agents
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✅ Train personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who submit apparent, factual evidence
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✅ build accountability metrics for employees selections
with no these modifications, genuine sellers will continue on being collateral problems inside of a technique that blindly favors prospective buyers.
last views: Be Wary, keep Documented
in case you are currently selling on Cardmarket, don’t assume your fantastic report will secure you. you might be normally a person consumer complaint — even a Wrong a person — from staying silenced.
defend on your own by:
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Taking screenshots of every listing
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Archiving interaction with purchasers
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Backing up your account details consistently
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planning for disputes — even if you do very little Erroneous
summary:
My knowledge with Silvia Parravano and Christian Tobehn need to function a significant warning to everyone utilizing Cardmarket. I thought while in the platform. I played by the rules. And that i nonetheless acquired removed devoid of trigger.
If Cardmarket carries on to disregard seller legal rights, much more reliable vendors will stroll away. And when that transpires, the System won’t just reduce sellers — it’ll get rid of its believability.
Has one thing identical took place for you? Share your practical experience and enable increase awareness. Sellers ought to have improved.