For some time, I had been a trustworthy seller on Cardmarket, considered one of Europe’s most distinguished platforms for trading cards. I preserved an excellent track record — over four hundred good opinions, zero disputes, and consistent, Expert support. But 1 unjustified dispute, handled by Cardmarket team users Silvia Parravano and Christian Tobehn, altered almost everything. on this page, I will share my own practical experience, make clear the structural flaws in Cardmarket's dispute process, and situation a stark warning to other sellers.
A cleanse document crafted around several years
A verified vendor With one hundred% optimistic comments
prior to the incident, I used to be exactly the type of vendor just about every Market values. I outlined trading playing cards properly, explained disorders transparently, and transported immediately. I hardly ever been given an individual complaint — only praise.
the significance of rely on on Cardmarket
Reputation is all the things for sellers on Cardmarket. One miscalculation — even one that isn’t your fault — can damage yrs of effort. That’s what makes my Tale so alarming for Other people running around the platform.
The Dispute That Shattered My Standing
consumer purchased the incorrect Card, Then Blamed Me
The difficulty began each time a customer requested a card mentioned specifically by title, established, and ailment. on getting it, they falsely claimed I had sent the “Completely wrong Model” — In spite of obvious listing evidence demonstrating I hadn’t.
Proof Ignored by guidance
I submitted screenshots with the listing, card Model, and problem to confirm my precision. But Cardmarket assist, particularly Silvia Parravano, ignored the facts. as opposed to examining the listing or requesting clarification, she quickly sided with the client.
Silvia Parravano’s Mishandling of your Dispute
No Fair Investigation
Silvia’s selection was unilateral. She didn’t accept my evidence or request any counterevidence from the customer. She simply just blocked my account. No hearing. No second feeling. No appeal.
No Warning, No interaction
What produced this worse was the suddenness of the action. I used to be locked away from my account click here overnight. My appeals — asking for an assessment or escalation — were achieved with automatic responses or silence. Silvia Parravano exercised finish authority with no accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing precisely the same sample
In adhere to-ups, my scenario was also seen by Christian Tobehn, A different member of Cardmarket's aid team. sad to say, as opposed to examining the points objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automatic deflections and also a long-lasting ban.
A sample of vendor Disregard
Are straightforward Sellers currently being Silenced?
right after this encounter, I began investigating on line message boards and Local community threads. I quickly discovered I wasn’t by yourself. Dozens of lengthy-time sellers claimed related experiences — many involving Silvia Parravano.
a typical theme? potential buyers usually get, regardless if Erroneous — and sellers are left voiceless.
How This Hurts your complete Marketplace
whilst platforms should safeguard buyers, ignoring proof from truthful sellers brings about a broken ecosystem. When have faith in is just one-sided, poor actors take advantage, realizing they’ll be shielded by biased assistance agents.
The Problem: No Oversight, No attractiveness
not enough Transparency in Cardmarket’s program
quite possibly the most alarming situation is definitely the absence of an appeals method. when team like Silvia or Christian make a decision, it’s last. There’s no 2nd overview, no accountability, and no way to revive entry to your account — Regardless how strong your proof is.
threat of Abuse and Blackmail
In my case, I used to be indirectly coerced into refunding a Wrong claim — or get rid of my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
Financial and psychological repercussions
enterprise decline Overnight
I invested yrs in making my seller profile. All that hard work was wiped out right away, in addition to potential potential profits. My vendor dashboard, get heritage, and loyal purchaser base — all long gone.
psychological Toll on a reliable vendor
This wasn’t just a business strike. it had been demoralizing. being taken care of just like a fraud immediately after several years of integrity was emotionally devastating. I adopted each rule, and nonetheless obtained punished.
What Cardmarket will have to Do to Regain have faith in
Platform Reforms Are Urgently required
If Cardmarket hopes to retain high-quality sellers and prevent long run abuse, it must:
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✅ Introduce a clear attractiveness procedure for blocked accounts
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✅ need disputes to generally be reviewed by no less than two independent support brokers
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✅ Train workers like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who post crystal clear, factual evidence
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✅ build accountability metrics for workers selections
with out these improvements, genuine sellers will proceed being collateral injury inside a technique that blindly favors buyers.
Final ideas: Be cautious, keep Documented
should you be now advertising on Cardmarket, don’t presume your best history will shield you. You're often a person customer criticism — even a false just one — faraway from being silenced.
defend yourself by:
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having screenshots of each listing
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Archiving interaction with buyers
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Backing up your account info routinely
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Preparing for disputes — even if you do practically nothing Improper
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn should serve as a serious warning to any individual utilizing Cardmarket. I believed while in the System. I played by The principles. And I nonetheless acquired taken out devoid of trigger.
If Cardmarket proceeds to ignore seller rights, additional trustworthy vendors will walk away. And when that comes about, the System gained’t just eliminate sellers — it’ll reduce its trustworthiness.
Has something comparable transpired for you? Share your practical experience and aid raise consciousness. Sellers are worthy of improved.